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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to press the Help button, which is visible on each and every page. A popup will show up. It includes in-depth information about all the operations that you can perform on the page in question. Each pop-up menu shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive variety of how-to videos demonstrating how to work with our Control Panel. They're created for those of you who want to see how things are being done instead of only reading articles. Thus, everyone can swiftly become familiar with our web hosting Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you are looking for, take a glimpse at our extensive Frequently Asked Questions section, which contains questions asked by real users and provides practical solutions. We regulary "revamp" our Frequently Asked Questions section with new articles so as to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions database either, you can get in touch with our excellent team of client support engineers available 24/7/365 and ready to help you with any question. Each trouble ticket you send will be responded to within 1 hour (the average trouble ticket response time is just twenty minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 322812

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com